Services
Tempest Technologies, LLC offers a wide variety of information and technology services to our clients. We specialize in integrating today's new technologies with your business needs. To help you organize your current information, we offer a full range of database solutions. For businesses that deal with a large volume of requests for further information, we have a full-service customer inquiry management system. Touch screen kiosk applications can help you disseminate all types of information to you customers in specific locations. Our team can help you develop a system to meet your needs.
The Internet has transformed the way that companies do business. We offer a full range of Internet tools including full web site development. For those who already have a web site, the big question is "How do we bring customers to our site?" Tempest can help you optimize your web site publicity. Utilize our relationship marketing tools if you are interested in personalizing your marketing message to your potential customers, and increasing your cost effectiveness. Would you like to know how your current customers view your operation, or how usable your web site is? Tempest Technologies, LLC would be happy to customize a complete quality control program to help you assess the effectiveness of your current tools.
Web Site Development
The Internet has changed the way that companies do business, and a web presence has become an essential component of your success. Internet use by consumers will continue to increase over time. Tempest Technologies, LLC specializes in building all types of web sites - from a simple format that tells the world who you are and what you have to offer, to a full blown, database driven, complex format that allows your users to have access to large amounts of your information. If you already have a web site in place, we cab review your existing site, and recommend updates or changes that would improve its overall usability. The technology has changed a lot in the last couple of years, and a site that was "state of the art" five years ago, may be ready for some enhancements today. Let us help you make the necessary adjustments to bring your customers back to your site, and recommend your services to their friends.
Database Solutions
Tempest Technologies, LLC offers a wide array of database solutions ranging, from "customer friendly" Filemaker solutions to full-featured web based systems, where our clients can access and manage databases using web forms. We can also review your current database applications, and make recommendations to make them more user-friendly. Our team is familiar with a wide variety of database programs.
Customer Inquiry Management
One of the biggest problems faced by companies who receive a large number of customer inquiries is how to efficiently manage these requests. We offer on-site consultations to determine what specific needs you have. You may need a customized database solution to help you deal with the information that you collect.
One of the new features offered on many web sites is immediate online help through instant messaging. If you choose this option on your web site, the user can click on an icon, which will pop up a messaging box on their computer screen. A similar dialogue box will open on your computer so you can direct them to the information they need. This will allow the user to ask questions directly, while they are actually on your site! If you wish, our staff of professional customer service specialists would be happy to assist your clients immediately. This feature adds a very personal touch to your site, and makes your customers feel that you really care about them. It also reduces the chances that they will leave your site, and look for your services on a competitor's web site.
If keeping up with customer inquiries through your e-mail is becoming a problem for you, we would be happy to assist you answer your most frequently asked questions. The quicker you can get a response to your customer, the happier they are. It is also likely that they will remain your customers for a long time.
To ensure your satisfaction with our customer inquiry management, our company has developed a comprehensive quality assurance program - we want to ensure that our level of service to your customers meets your expectations. Please contact us for more information.
Kiosk Applications
Depending on your business, the addition of touch-screen kiosk technology can be a very effective marketing tool. Kiosks are not a replacement for your Internet presence or your traditional marketing efforts, but rather should be viewed as a complementary technology that helps strengthen your image, and enhance your message.
The recent advances in kiosk technology have made this a technology that should be considered. It is now a cost-effective method of reaching your customers, and disseminating all types of information to them. Kiosks can now utilize Internet technologies to speed development, and take advantage of your existing content and materials. Contact us to find out how touch screen kiosks can be used in your company.
Relationship Marketing
It costs approximately 10 times as much money to attract a new customer compared to the cost of keeping an existing one. Let's face it, it just makes good business sense to do everything we can to keep our current customers happy. Fortunately today's new technology can help. Let Tempest build you a customized and personalized system to maximize your connection with your existing customers.
Web Site Publicity
So you finally have your state of the art web site established, but how do you drive prospective customers to your information? Another alternative to expensive banner ad campaigns is a full-featured online publicity campaign. On the average, 80% of the people visiting a web site found their way there through one of the major search engines. Search engine optimization however is one of the most overlooked steps in the web development process today. Tempest Technologies, LLC can help you to optimize your presence with a range of options from simply registering your site with the major search engines to a complete package where we optimize your web pages for maximum effectiveness, and work with the search engines to ensure a top ranking in your area of expertise. Contact us for more information.
Quality Control
You spend a lot of money developing a web site and marketing to your clients, so it's important to determine how effectively these tools are being used. Allow us to customize a complete QC program to help you evaluate your current programs, and make suggestions about where you need to make adjustments.
